Comments on: Dark Secrets Of M1 Fixed Broadband

By: cheated

cheated — Sat, 07 Jan 2012 09:46:25 +0000

Totally agree M1 sucks and always claim line everything ok even when keep dropping. When they sold me the line claim they in control not starhub but after that everything run to mommy starhub who is yet another similary bad provider for broadband only.

Been with starhub for short period but their service sucks too x10 if u not on maxonline I think as broadband access is so slow singnet wins hands down.

regret not seeing this blog sooner now kena wait for the stupid contract to run out.

cheated by M1

By: Heartlander

Heartlander — Fri, 18 Jun 2010 02:16:51 +0000

the same for m1 mobile broadband. they are unable to deliver the speed the promise avertise.
I “upgrade” to the 7.2 mps and only found that they can only provide 2mps the most… which is
even worse before the “upgrade”. have tested at several locations and every time still get same results.

when made complaints, they give general replies claiming it is shared network? so why should customers
upgrade when it is not even close to the speed one desires? the phantom engineers of m1 says it is ok.
and they just gave general replies. how can it be ok if any time within 24hr the speed is the same??
do they really go physically to check or just report back generally??

i have yet to see a resolution from m1

frustrated

By: DennisP

DennisP — Thu, 25 Mar 2010 05:44:22 +0000

Hi everyone…
I got so pissed today after reading about all this m1 broadband thing…

last night, i was trading on options in usa market, with google (goog) stock… guess what, was in the profit of us$800 , wanted to sell off but realised network down. thought it was laptop . rebooted twice, still nothing. switched to my wife’s laptop got no network… finally use my trustworthy touchProHTC mobile as modem… only to realise google rebounded, lost usd$1200 !

Is m1 going to be honest enough to admit their mistake? not sure though…

but one thing for sure is that they lost my trust. Pls get your fundamentals right first… your broadband must work every second !! if not, pls sort out your arrangements with starhub !!

By: rickang

rickang — Mon, 08 Feb 2010 15:39:54 +0000

two hands up.. fully agreed… my wife just call up and gave them a lashing..
1. She was already flaring knowing its an M1 issue with the sudden network down thingy
2. My wife then call the broadband helpline and realized service has closed for the day, which pisses her more. She then went 1 big round through the mobile helpline and got to a lady. poor lady to face the wrath of my wife.
3. Wife asked why network down, lady replied got outage issue. Wife asked so from 9pm onwards, i do not have to pay for broadband service. lady dumbstruck. wife then asked that she wants a discount for not being able to use the network now.
4. Woah… got a 1 day cut off the bill next mth….

best part…. i text my sis and got to know that it’s not an outage issue, my sis is still able to use… hahaha

By: Azhar Kamar

Azhar Kamar — Tue, 02 Feb 2010 18:03:48 +0000

I totally agree with this blog post. The mandatory login really sucks. It should be like Singtel and Starhub where upon swithcing on your computer, you’re automatically connected. M1 required you to login first for what silly reason I don’t know. I’m stuck with their fixed broadband plan for another 6 months. And sometimes there’s this error ‘Failed to login’ and I called 1627 but they’ve closed for the day they said. At least have a 24-hour customer service line. Aiyoh…

By: nono_to_m1

nono_to_m1 — Thu, 17 Sep 2009 20:56:03 +0000

you are correct m1 suck! this week m1 disconnect my internet for 3 time all at midnight, call them up they say urgent maintenance for up to 3 hours, now m1 disconnect my internet again force me to restart! to all using starhub do not change service provider trust me, m1 need to login everytime you off your computer.

By: reborn

reborn — Thu, 10 Sep 2009 06:26:59 +0000

My starhub maxonline contract has expired for a few months now and i was planning to take on a new one but i don’t know which service provider to choose from,as i’ve heard comment that singnet disconnect your connection at times and m1 may not be a good service provider all that is left is having a re contract with starhub but the promotion at comex 09 for starhub is so expensive

By: jj

jj — Tue, 18 Nov 2008 07:56:45 +0000

I think mobile broadband is the way in the future. No need for fixed. Just like fixed phone lines nowadays are being replaced by mobile phones even in the homes.

By: ocworkbench

ocworkbench — Sun, 16 Nov 2008 07:56:58 +0000

You can try m1 broadband 4mbps .. tested at westmall on SAT 3pm. consistently getting download speed from AMD.Com at 400KB/s. Upload is supposed to be 1mbps but it only attained 400kbps using speedtest.net

By: Budiman

Budiman — Sat, 08 Nov 2008 11:32:01 +0000

I think M1 fixed broadband is based on Starhub’s infrastructure. Maybe Starhub is the culprit purposely doing all these things?