Car owners nowadays get quite well taken care of by various automotive service providers. Pictured here is the RikeCool customer waiting lounge. It’s a small room, but clean, neat, comfortable and cozy. There is a flat screen TV to keep car owners entertained. Too bad the mini fridge was empty, and the air-conditioning wasn’t quite strong enough for me. It’s quite different from, say, a decade ago when car owners are simply expected to take care of themselves while they…
Tag Archives: customer service
Under Promise, Over Deliver
You’ve probably heard this many times: Under promise, over deliver. This is one of the mantras sold to companies to improve customer satisfaction. This is the service strategy to wow your customers. But I’ll tell you, it doesn’t always work, and sometimes it does get annoying. Why not just deliver as promised? This would be good enough for me.