Signage posted in the toilet of a leading IT networking Multi-National Company: “For enquiries, please log a case@gtrc…” How interesting that toilet facilities are incorporated into their larger scheme of things in facilities and asset management, and to use an IT-oriented phrase like “log a case”. Can you imagine a call to Support Desk:
Tag Archives: helpdesk
When Helpdesk Is Not Very Helpful
Don’t you sometimes feel like helpdesks are not very helpful? Or wonder what is the purpose or point of having a helpdesk? I very often do. In fact, sometimes I feel like the objective of helpdesk is not so much as to help customers, but to help its company reduce the number of incidents it actually has to handle. It’s like as if helpdesks have a KPI that measures the number of support calls it successfully turns away.