Zit Seng's Blog

A Singaporean's technology and lifestyle blog

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 |  This year we welcome freshmen to the school that’s 8th in Computer Science and Information Systems according to the QS World University Rankings by Subject 2013. I don’t know if we were very good at scoring points, or ...
 |  An Interactive Voice Response (IVR) system is one great way to help call centres automatically direct incoming calls. It may even help reduce staffing requirements if some call issues can be resolved automatically. We envisioned ...