Zit Seng's Blog

A Singaporean's technology and lifestyle blog

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 |  Next week, I’ll be speaking in a class about ethics in IT. I’ve done many guest lectures on various topics in IT, but this will be the first time specifically on ethics. So I had to sit down to think about what ...
 |  An Interactive Voice Response (IVR) system is one great way to help call centres automatically direct incoming calls. It may even help reduce staffing requirements if some call issues can be resolved automatically. We envisioned ...