Zit Seng's Blog

A Singaporean's technology and lifestyle blog

 |  It has taken me some time to write a post about Windows Surface. Truth be told, Windows Surface did not win me over as a believer. I mean, it certainly is a nice tablet in many ways, and I can see it being useful. But at the same ...
 |  An Interactive Voice Response (IVR) system is one great way to help call centres automatically direct incoming calls. It may even help reduce staffing requirements if some call issues can be resolved automatically. We envisioned ...