| Miscellaneous
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Good companies are often differentiated from the bad ones through their customer service. If you fail your customers, they’ll take their business elsewhere. Prices and value proposition may be important factors, but ...
| Technology
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Apple has been in the news lately, in a not so good way, because of the revelation of how they artificially slow down older iPhones. The drama forced the company to issue an apology, with a promise of cheaper battery replacements ...
| Miscellaneous
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I feel it’s particularly important that service standards at Changi Airport must be exemplary. It is, after all, going to form the first impressions that visitors to Singapore will get. However, my standards aren’t ...
| Miscellaneous
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I read an article on Yahoo Finance yesterday about how Standard Chartered was making a robbery victim responsible for fraudulent charges. Whatever their legal rights were, it seems very morally wrong of what the bank did. I ...
| Miscellaneous
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RikeCool Customer Lounge
Car owners nowadays get quite well taken care of by various automotive service providers. Pictured here is the RikeCool customer waiting lounge. It’s a small room, but clean, neat, comfortable and ...
| Miscellaneous
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You’ve probably heard this many times: Under promise, over deliver. This is one of the mantras sold to companies to improve customer satisfaction. This is the service strategy to wow your customers. But I’ll tell you, ...
